Remote End-Point Support
Does your company require technical or security support? We provide support for Linux and Windows operating systems.
We can help you configure your systems remotely, troubleshoot issues and remediate issues you may be experiencing. Currently we offer the following services for remote support:
- Security
- - Firewalling (IPTables, Watchguard Appliances, Windows Firewall, etc.)
- - File system monitoring (Linux)
- - Anti-Virus / EDR setup and configuration
- - Sensor Appliances (Wuzah and others)
- - Data Recovery and Data Protection Software (Backup / BCDR)
- - Desktop Virtualization
- - Configuration Items.
- - Upgrades / Migrations
- - System Hardening
- - Account & Account Security (MFA, Yubikey, etc.)
- - ... Many Other Solutions...
- Troubleshooting
- - Perheripal setup and troubleshooting
- - Testing / Diagnostics for RMA
- Backup & Data Recovery
- - Setup of active file archiving and backups
- - Weekly backup setup and reminders
- - On-site / Off-site mirrored copies of your environment / systems.
- - Virtualization Backups (Server & ESXi)
Our services can use a variety of tools including but not limited to: Team Viewer, Tight VNC / VNC, Apple Desktop Sharing, RDP, SSH and or goto my pc.
Support services accompany support ticketing as well as remediation information once a problem area is remediated / closed as completed. Once a ticket or troubleshooting item is marked as complete you will receive a document detailing what caused the problem and fixes implemented along with helpful links and articles.
